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Customer Service Excellence Selling Zone

3 months ago Education Pasig City   22 views

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  • customer-service-excellence-big-0
Location: Pasig City
Price: -- ₱

Customer Service Excellence

“How to Enhance Your Customers’ Experience & Gain their Loyalty”

Venue: Suite 1503A, West Tower, Philippine Stock Exchange Bldg., Exchange Road, Ortigas Center, Pasig City

Schedule 2020:

Course Description

The key to a successful business is to persuade your customers to buy again and again. But the way to get repeat business is to ensure that your customer is satisfied enough to patronize your business continuously. This seminar prepares your team to give impressive and consistent service to your customers. It helps you establish rapport with clients, integrate a professional yet personal approach and find ways to satisfy and build good customer relationships for repeat business.

What you'll learn

  • To recognize the value of customers to our business

  • To learn how to maintain a good customer service experience

  • To manage customer expectations

  • To keep customers satisfied and get repeat business

Course Highlights

  1. Customer Service Culture

  2. The CS Experience

  3. Company Service Assessment

  4. Benefits of Excellent Customer Service: Why Should I Care?

  5. Your Role as a Customer Service Provider

  6. Understanding Your Customers: The CS Creed

  7. Servicing Different Types of Customers

  8. Customer Service Systems & Tools

  9. Measuring Customer Satisfaction

  10. Customer Service Tactics for Repeat Business

  11. Managing Customers’ Expectations

  12. Dealing with Different Customer Situations

Who Should Attend?

Marketing & Sales Practitioners, Customer Service Representatives, Sales Representatives, Receptionists and Telephone Handlers, Front-liners, Store Clerks, Cashiers and all employees who deal directly with customers and want to keep them

Seminar Duration: 1 day, 9am to 5pm

Seminar Rate: Early Bird Rate - Php 3,500 +VAT | Regular Rate - Php 3,800 +VAT

Contact Us:

(632) 8687-4645, 8687-3416, 8687-4445

(0917) 5699639, (0922) 8874445