22,000 ₱

Virtual Assistant (night shift)

Job Type: Full-Time

Job Location: Muntinlupa

Job Description

Main Job Tasks and Responsibilities

Answer calls and responds to emails

handle customer inquiries both telephonically and by email

research required information using available resources]

provide customers with products and service information

enter new customer information into system

update existing customer information

process orders, forms, and applications

identify and escalate priority issues

follow up customers calls where necessary

document all call information according to standard operating procedures

complete call logs

produce call report

knowledge in SEO or Social Media is a plus

Qualification

Educational Experience

College Graduate

proficient in relevant computer application

required language proficiency

knowledge of customer service principles and practices

knowledge of call center telephony and technology

some experience in call center or customer service environment

good Data entry and Typing Skills

knowledge of administration and clerical processes

Key Competencies

Verbal and Written communication Skills

Listening Skills

problem analysis and problem solving

customer service orientation

Highest Education Attainment:

College Graduate